Help

There is no need to worry or contact our customer support right away. You can restore your log in details yourself by pressing on 'Forgot details?' next to log in fields. You can recover your password via email or SMS.
To be sure, that the email arrives, add our email addresses to your safe list, or check your spam folder in case our message is not appearing in your incoming mail list. If the problem persists, contact our customer support team.
To login to your account you can use both username or email address registered at our casino.

If you haven't visited our web site for a long time or you want to use one of our other products, you don't have to open a new account. It is strictly prohibited to have multiple accounts here at Freaky Aces. As soon as you open your first account, we give you access to all our current and future products.
If you have forgotten your password or username, you can restore it by pressing on the 'Forgot details?'. You can recover your password via email or SMS.

You can change your password by accessing ‘My Password‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.

An activation link is sent to the e-mail address that you provided during registration. If there is nothing in your Inbox folder, please check SPAM or JUNK mail folders, activation link might be there.
>You can also resend it by clicking the link on the top of the page in the notification box. Also, you can edit your email address if it’s incorrect. If you still struggling to find it, please send your request from the registered email to support@freakyaces.com

To change your account email please send us a request from your new email address indicating your username and email you used for the registration, also please attach a photo of your government-issued photo ID (passport or driving license preferred) to confirm your identity.

To change your name/surname/date of birth, please send us a request to to support@freakyaces.com from your registered email address indicating correct information, also please attach a photo of your government-issued photo ID (passport or driving license preferred) to confirm your identity and correct spelling.

You can change your address line in your Account section. However if you have relocated and wish to change your country please contact support team via chat or email providing a proof of new address utility bill, phone bill or bank statement displaying your name and address in full. Please note, that the document should not be older than 3 months.

If you are considering closing your account, we offer you different options to limit your player activity. For more information, please visit the Responsible Gambling section of your account. Alternatively, you can always get in touch with our Customer Support team at support@freakyaces.com and let them know that you would like to stop playing on our site.

There might be a few different reasons why access to your account has been restricted, however, most common reason is usually too many failed attempts to login to your account. If you receive such notification you can simply restore your password by clicking on “Forgot Password” and login to your account using a new one. If the problem is still there after resetting your password, check your email for notifications from us or get in touch with customer support team.

We accept players from a vast part of the world, however, due to local legislation of some countries we prohibit player registration from them. All countries from which we allow registrations can be found in the drop-down menu in the registration form.

You must be at least 18 years of age to play on the Freaky Aces site.

No, not at all. You can play for fun on our website and as much and as often as you like. In order to be able to use our products in the real money mode, you need to make a deposit.

We need your personal details to confirm your identity, age, and address to be able to offer real money transactions and games to you. Freaky Aces uses the newest and most advanced data encryption techniques to safeguard your personal details.

Winzon Group LTD supports responsible gaming and we protect our clients from any kind of possible scam. By creating an account on our website and agreeing to our Terms and Conditions, you are allowing us to prove your identity as a player, to prevent underage players from playing. The verification helps to avoid any fraudulent activity from your account, ensures that all monetary transactions are made by the account owner and withdrawn funds reach original account holder.

To verify your account, you are required to provide documents by uploading them under “My Account”section.

We do not accept the copies of documents, because it does not meet the requirements of safety regulations.

Document quality requirement: Before uploading the documents, please ensure the following quality requirements are met:

- Photos should be in color.. 
- All four angles of the document should be visible.
- All personal information should be readable.
- Photos of the document should not be blurred.
- The document should not be damaged or expired.

Winzon Group Ltd respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws. For more information about data protection, please refer to the Privacy Policy Privacy Policy

Here is a guide that will help you meet the document requirements for rapid account verification:

Identity Verification

This can be a photo of Passport, Driving License or official Government issued ID card.



Proof of Address

This can be a utility bill, or bank statement displaying your name and address in full. Please note, that the document should not be older than 3 months.



Proof of Deposit

1. Screenshot or photo from an online bank or bank statement showing the account holder and transactions made (company name and the amount paid should be visible).

2. Screenshots of any virtual methods (e-wallets, virtual cards, mobile payments).

3. Photos of the front and signed backside of the bank card you used. It is important to cover the middle 8 digits of your credit card (with a small paper or similar). CVC/CVV number also must be covered.

When all requested documents are provided and procedures criteria are met, we do our best to verify the account as soon as possible in the queue order. Usually, the verification process takes 1 working day (excluding weekend). If your documents were provided outside working hours (Monday to Friday 4 am to 4 pm GMT) they will be processed next working day!

Yes, our website is licensed. This is illustrated on the homepage of the website as well as in the Terms and Conditions, where information about the relevant license is provided.

We utilize the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to us is kept safe, secure and fully encrypted. SSL encryption is the same technology banks use to protect data. This means, your financial data such as credit card information and your personal data such as name, address and phone number, all are fully protected.

We only offer online games from large, well-recognized and trusted software providers. All providers are certified, which means they have been methodically and scientifically tested by iTech Labs, an independent tester of gaming and wagering devices to ensure that the games are fair and operate correctly. At our website, you can be 100% confident that the Random Number Generator (RNG) that returns the outcome of a casino game round is completely random and unbiased, no matter which game you play. We would never offer games or brands that do not come with trusted certifications.

To make a deposit, please log in to your account and click on the Deposit button or use wallet icon located in the slider on the right side of the page. You will then see all the payment methods available to you. Fill in your details, decide on the amount you'd like to deposit, and click on the “Deposit” button. If you would like to play with the bonus balance, don’t forget to select one of our promotions available on the deposit page.

On the deposit page you can see all payment methods that we are offering to initiate a deposit. Unfortunately, if you cannot find your preferred payment method it might mean that we don’t have it yet, however, don’t hesitate to contact our customer support team and make a suggestion on what payment method you would like to see on the deposit page in the future.

If you encounter any difficulties when trying to deposit using a bank card, we recommend that you make sure the card number and security code (last 3 digits on the back) were entered correctly. Please don’t forget to always double-check entered details before submitting a deposit request. If the problem persists, we suggest that you contact your bank to ensure there are no special restrictions imposed on your card. We would also like to remind you that you can add funds your account using alternative methods of payment such as e-wallets (Skrill, Neteller, EzeeWallet, etc.). All of those methods can be topped up by using a credit card and then you can use and available e-wallet on the deposit page to start playing. If you require any additional help, please contact the customer support team at support @freakyaces.com or use our online chat.

Deposits are usually credited instantaneously to your account. If some delays occur, please give the money a few minutes to arrive or log in again. If you don’t see your balance credited after deposit has been made, please make sure that the funds have left your bank account. It might happen, that in cases with lost connection deposit will not be successfully completed. However, on rare occasions when the deposit has been successfully debited from your payment method but you can’t see it on your balance please contact our customer support team, providing a proof of made deposit and our support operators will be happy to assist.

When logged in to your account the ‘Withdrawal’ icon from the side menu will show you the date the withdrawal was requested, the amount and the method used. Here you can also reverse any pending withdrawals or edit the amount requested.

Bonus Money cannot be withdrawn until the bonus conditions are met and your bonus converts to Real Money. In case you submit a withdrawal request without having the necessary amount of Real Money funds on your account, your withdrawal will be automatically declined and your bonus will be permanently revoked.

The minimum withdrawal amount is €25 or your currency equivalent and are limited to once a week. The maximum withdrawal amount is €10.000 in any 30 day period.

Yes, you can as long as it is the same card that you used to make your original deposit and the card is able to accept a withdraw back onto it.

Due to anti money laundering laws, it is our policy to ensure the money is going back to the original source that made the deposit when possible.

We try to approve your withdrawals as soon as we can, always within 3 business days. You may follow the status of your withdrawal in the ‘Withdrawal’ section.

No, this is deemed as a third party transaction and will not be permitted in any circumstance.

You can withdraw your funds back to your card or e-wallet free of charge.
SEPA bank transfers will be charged a 15 EUR fee per transaction.

We reserve the right to charge a 10% fee in case the player requests a withdrawal without a member account turnover that is equal or more than the amount of funds deposited.

If your account hasn’t already been verified you will be asked to complete our verification procedure. Your account only needs to be verified once.

You may experience disconnections from the server from time to time. They can and do occur. If you lost your Internet connection or lost connection with our servers during a game, you will be returned to the same stage of the game the next time you log in and will have the chance to continue your game.
If you were disconnected before the game result was displayed, you can view the result in Account's Betting History or contact our customer service team.

Please check your internet connection and that you have the latest version of Adobe Flash installed. If the issue persist, please contact Customer Support.

If you have been experiencing a slow connection, please note that having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be temporarily suffering from low bandwidth. Sharing your internet connection within your household and in your local area can also slow your connection speed. Another possible solution may be to restart your computer or mobile device.

Please, make sure you have enough money to place your bet. In the interest of preventing gambling addiction, limits can be set on your stake. If a bonus is active on your account you may have to meet certain conditions (such as minimum odds for sports betting) to place your bet.

When selecting a bonus, you will see both real funds and bonus balance. However, please note that real funds will be used first to make bets, winnings from your real funds will be added to bonus balance automatically so you can complete the wagering requirement of the selected bonus.

The Wagering Requirement is an amount of Bonus Money you have to bet to release your bonus and convert it to Real Money. For example: - You claim 100 bonus with x20 wagering requirement. That means, that you have 100 in Bonus Money and you have to place bets on 2000 of Bonus Money total in order to keep the bonus.

- You claim 500 bonus with x10 wagering requirement. That means, that you have 500 in Bonus Money and you have to place bets on 5000 of Bonus Money total in order to keep the bonus.

The maximum conversion amount is the maximum amount of Real Money you can get by completing the wagering requirements of your bonus. Converted Bonus Money can be used to play on but you may not withdraw over the Maximum Conversion Rate.

Free sign-up bonuses are only available to customers from specific countries, you can check them on the Bonus Terms page.
To claim a sign-up bonus, you need to enter a bonus code during the registration process and free spins will be added automatically.

>You can enter a bonus code in your profile under the “My Bonuses” section. Please note, that sign-up bonus can be claimed on the same day you made a registration.

This can happen for a number of reasons, for example, the most common of which is your country is not eligible to claim a sign-up bonus. Additionally, if you forgot to enter a bonus code during the registration or entered a wrong or expired code.
Also, please note that each player can have only one sign-up bonus. If you claimed and used a sign-up bonus before, you cannot claim another one.

Winnings from the free spins are added to your bonus balance only when all free rounds are completed. Bonus money made during bonus free spins can be wagered in any game with a bonus sign on it.

To get the offer you received via e-mail, please follow these steps:
- Activate the bonus by clicking the link in the e-mail you received;

- A new page with the description of the offer will be opened;

- Please make sure that you don't have any active bonus on your account;

- Proceed to deposit page, enter deposit amount and select bonus offer in section;

- Choose payment option and make a deposit.

After completing these steps, the bonus will be added to your account instantly.

In order to see your bonus, please open any game with the BONUS sign under the ‘Casino’ section. On mobile device please open any game with the BONUS sign on it.

Please click on the "My Bonuses" section (Gift Box sign) and you will see available free spins. You may open the game just by clicking on the game name.

Until the playthrough requirements have been met, the maximum bet that can be placed is 10% of the value of the initial bonus balance, but not bigger than 3 EUR/USD/CAD/AUD/NZD, or 30 NOK/SEK for money bonus, and 1 EUR/USD/CAD/AUD/NZD, or 10 NOK/SEK for free spins bonus. This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black, and also in-game bonus features that can be purchased.

In the rare event that the deposit bonus is not automatically granted after making a qualifying deposit, please contact us before any bets are made, and our support team will manually grant you the bonus.
Please note that our systems will not allow us to grant you the bonus if you place bets with your qualifying deposit before the bonus is manually granted.

You can follow your wagering requirements status by clicking on active bonus on the "My Bonuses" section (Gift Box sign).

Unfortunately, canceled or expired bonuses cannot be manually restored.

Only one bonus can be activated at any given time (you can only wager towards one bonus at a time). You can claim additional no deposit offer and it will be added to the list of your pending bonuses, however it can be activated only when the active bonus wagering is completed. Please note that multiple deposit bonuses cannot be taken simultaneously.

Yes, there are. To play for real money, you must be aged at least 18 and living in a country where it is legal to gamble. It is your responsibility to follow the laws of your country or state before registering an account.

Yes, due to the diversity of software providers represented at Freaky Aces, some of the game directories might not be available to additional countries. You may find a list of game providers and restricted countries on our Terms and Conditions paragraph 8.4.1.

We offer online games from the most reputable providers in the industry. You can browse through games from specific providers on the casino page. In Games Section you can see a drop down menu with the providers available to you.

Unfortunately, use of VPN is strictly forbidden on our website. You can find more detailed information in our terms and conditions point 8.1

'Game Rules' for each game can be found when you open the game.

You definitely, can. Please visit you Account page, section Responsible Gambling - My Settings. There you can choose between variety of limits that can be set up on your account.

You can change you limits at any time. If you wish to increase your limits, it will be done right after new limit is selected. However if you decided to decrease or remove your limits the effect will take place only after 24 hours (under the MGA license) or 7 days (under the GGL license) the changes were made.

Cool-off option is not related to problem-gambling and will suit your needs if you plan to take short break from playing with us up to 1 week. Self-exclusion is to be selected when you decided to limit yourself from gambling due to indications that you are at risk of gambling addiction or are addicted to gambling. Please note that by selecting any of the options above you will still be able to login to your account to check previous gaming or playing history, however your account will be fully restricted from making deposits or playing.

You can close your account permanently, however your account data will be deleted only in accordance to our privacy policy.
If you wish to permanently close your account you can select account closure option in your Account section Responsible Gambling - Advanced mode or contact our customer support team via live chat or email support@freakyaces.com